Humanizing the Patient Experience


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Diane recently wrote about her friend’s experience at Mayo Clinic. Read a few parts of her blog post below.

“My good friend recently received the call that a lot of us baby boomers are dreading. Her mother, who had been ill for several weeks, was diagnosed with cancer…First stop, Mayo Clinic, two and a half hours away…

She immediately felt held, supported, and cared for by a divine presence when they walked through the doors at Mayo Clinic…

ALL personnel, from the housekeeping staff to the nurses to the shuttle driver, asked how they could help…The appointments were all on time, but they had no feelings of being rushed by the providers…

That about sums it up. A patient-centered, service-oriented and humanistic healthcare facility. WOW. It appears it is possible to achieve all of this even in a busy 500-bed referral center where people come from all over the world to be seen and taken care of.”

To read the rest of Diane’s post, click here.

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2 Responses to Humanizing the Patient Experience

  1. Catherine A. Zeder says:

    I was seen by Dr. Philippe R. Bauer in the Pulmonary and Critical Care Department on March 15,2011. I went to Dr. Bauer to get a second opinion regarding my sarcoidosis of the lungs. I now have great peace of mind after seeing Dr. Bauer. My condition is stable and only needs to be checked once a year. Methotrexate is not needed for my sarcoidosis. There are other correctable health issues that are making me tired.

    I now feel very empowered. I can follow Dr. Bauer’s recommendations, work hard to improve certain findings and report back to him next March. Dr. Bauer is truly a highly skilled, ethical and gifted physician. It is without reservation that I recommend Dr. Bauer. He treated me with honesty, kindness and respect. He is a patient-centered physician.

    If you have any questions, please feel free to contact me.

    Sincerely,

    Catherine A. Zeder

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