Austin Medical Center (AMC) has been named the 2010 Best Hospital Workplace — small hospital category — by the Minnesota Hospital Association (MHA). The honor was presented to AMC staff and leaders on Friday, May 14 at the MHA annual awards ceremony in Minneapolis. AMC was one organization out of 18 individual and groups who received awards given out by the MHA recognizing caregivers, administrators and others who keep the bar high at Minnesota hospitals each year.
“Austin Medical Center’s efforts exemplify the kind of first-rate attention to quality that Minnesota hospitals are known for,” says MHA President and CEO Lawrence Massa. “We Minnesotans are fortunate we can depend upon organizations like Austin Medical Center when we are sick or injured. Their commitment to excellence is what keeps Minnesota hospitals at the forefront of health care.”
AMC was chosen for the award based on its staff retention (turnover rates steadily decreased from almost 20% in 1998 to 6.1% in 2009); staff satisfaction survey results in 2009; and its staff recognition program called GREAT PLACE — where staff can be recognized by their coworkers and leaders for going above and beyond their normal job duties; for birthday’s, holiday’s, and length of service; and for referring other great people to work at AMC.
AMC leaders also are very pleased with receiving the 2010 Best Hospital Workplace award. “This award demonstrates our staff’s commitment to service excellence, which in turn relates directly to our patient satisfaction,” says Dave Agerter, M.D., CEO of AMC. “We continue to look at ways to improve our staff and patient satisfaction — when our staff is happy so are our patients and it shows. We are thrilled with this award and want to thank each and every one of our staff for making this award possible. We have great people working at Austin Medical Center living our mission of “Caring, For Your Life” each and every day — whether they are in direct patient care or work behind the scenes.”
For more information on MHA’s awards, including photos of MHA winners, visit www.mnhospitals.org.